Telephone Banking Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Telephone Banking Advisor - I deal with customer queries about their bank accounts, payments between own accounts and to others, internet banking issues and general Credit Card queries.

10/10

2. Have you learnt any new skills or developed existing skills?

Developed existing skills within Customer Service.

10/10

3. To what extent do you enjoy your programme?

I enjoy the programme a lot, I am learning every session.

10/10

4. How valued do you feel by Lloyds Banking Group?

Quite valued.

10/10

5. How well organised/structured is your programme?

Very well organised.

10/10

6a. How much support do you receive from your training provider?

A lot of support, cannot fault anything she does.

10/10

6b. How much support do you receive from your employer?

I am allowed to take time off the phone to complete the apprenticeship. I am supported by my manager if work needs to be done outside of appointment times.

10/10

7. How well does your salary/package meet your costs?

My salary meets all my needs.

10/10

8. Are there many opportunities outside of work?

Not at the moment.

10/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

Great work structure, great pay rate and great people.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

I would advise to find out as much about Lloyds as they can in order to prepare for interview. I would advise to practice STAR questions before interview in order to have an idea of what answers can be given. I would advise of the importance of supporting customers and the importance of providing great customer service.