hire monitoring specialist at Enterprise Rent-A-Car

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£16,000 annually
Review Date:
February 2017

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


i am a hire monitoring specialist, i communicate with body shops, insurance company's and customers on a daily basis. i am tasked with getting certain dates to represent the vehicle repairs or total loss.

2. Have you learnt any new skills or developed existing skills?


i have improved my over communication skills and my grammer and spelling as a whole

3. To what extent do you enjoy your programme?


i am currently struggling to fit the work in but my tutor is very supportive and is helping me manage it by not asking too much of me. the team at work around me are more then willing to help support me with my work so i can go off to my one on one meetings with my tutor. i do enjoy it because it help me present my work better

4. How valued do you feel by Enterprise Rent-A-Car?


not very. the only time praise is given is when it is brought to the managers attention. i take time to help all people around me make choices and make choices clearer but i don't get what i would call appreciation. i just get shafted if i dont get mine done cause i prioritize the team.

5. How well organised/structured is your programme?


the programme is quite full on but if dealt with in the correct way manageable. the meeting of tutors is a nice space between sessions and they are easy to contact if needed between. we sort of take on the work we can handle unless some thing is needed to be done sooner rather then later

6a. How much support do you receive from your training provider?


my trainer supports me in all areas not just the work at hand if im struggling in my personal life she has taken it upon herself to help me through it even if its just a little word or some advise given t make the solution

6b. How much support do you receive from your employer?


i get my allocated one hour a week and my sessions and test allowed. i get guided to the right areas to look for the research i need to do.

7. How well does your salary/package meet your costs?


i like to use the term over worked and under paid. i firmly believe the amount of pressure and work loads put on us over exceeds the salary we get. i believe we should be on 18000 a year

8. Are there many opportunities outside of work?


there are regular charity events but only a work event every 18 months due to shire cost of the events.

9a. Would you recommend Enterprise Rent-A-Car to a friend? *


9b. Why? *

we get 500 if they pass their 90 day period

10. What tips or advice would you give to others applying to Enterprise Rent-A-Car? *

its a good learning curve. take every thing with a pinch of salt. use the opportunity to get a diploma for free.

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