Providing Financial Services Apprenticeship - Edinburgh
LTSB’s vision is “a world where all young people flourish, regardless of their background.”
We’ve partnered with NatWest Group because we’re looking for young people who are passionate about customer service to join Contact Centre apprenticeship opportunities with the bank through 2021.
We are offering places on two-week interactive bootcamps where you will receive employability training and insight into NatWest Group’s contact centre roles, followed by work experience at the bank’s centres.
Edinburgh: Providing Financial Services apprenticeship study programme (Level 6)
- Early June bootcamp for early July job start date. Apply by 10am on 27th May.
- Early August bootcamp for mid-September job start date. Apply by 10am on 5th August.
Successful completion of the bootcamp and work experience guarantees you an interview for an apprenticeship and permanent job.
On the apprenticeship you’ll study to gain a qualification while putting new skills to use in work, earning a competitive salary, and being supported professionally through the programme.
- Free two-week bootcamp delivered online (see below for dates)
- Interaction with NatWest Group staff during the bootcamp to give you an insight into the role and the culture of the bank
- Work experience at the contact centre in the location to which you’re applying – including an allowance for travel and lunch
- An interview for the Contact Centre apprenticeship and permanent role
- 16-24 years old
- Educated at a state school
- You may have been entitled to Free School Meals or Pupil Premium at some point in your education (English schools)
- We are looking for young people with a passion for learning and helping customers have the best experience. There is no minimum academic criteria although Maths and English GCSE in England and Northern Ireland, or National 5 qualifications in Scotland would be an advantage
- It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not essential. If you didn’t manage to achieve the grades or can’t provide evidence of your qualifications, NatWest Group will help you to obtain them during your apprenticeship.
Dedication and passion for helping customers is vital. You’ll be a real people person, with excellent listening and communication skills.
We’re also looking for you to demonstrate:
- The determination to go the extra mile for customers every day to provide that truly personal service
- Great listening skills to understand the needs of the customer, along with the ability to empathise with your customer’s situation and remain calm under pressure
- The ability to handle large volumes of calls and achieve quality results while maintaining high levels of detail
- Good numerical and organisational skills
- The determination to take ownership of your career, learning and developing new skills
The apprenticeship programme is open to people of any background. It’s a fantastic alternative to full time education, and a unique opportunity to become part of a diverse, challenging and exciting organisation.
We’ll carry out an eligibility check as part of the application process.
To apply for a the LTSB programme please follow these simple steps:
- Click the Apply button to complete our application form. This will ask you certain questions about which location you’re applying for, your skills and your background to check your eligibility.
- You can expect to receive a follow-up phone call from one of the LTSB Team. This will be to find out a little more about you and why you want to get into your chosen apprenticeship.
- Eligible candidates will then be invited to a selection day which will take place either face to face or online
- Successful candidates will be offered a place on the Bootcamp!
How to apply
To apply for this role and to find out more, please click on the apply button.
Applications may close before the deadline, so please apply early to avoid disappointment.
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