Field Service Engineer - Advanced Apprenticeship at Siemens Healthineers

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Field Service Engineer - Advanced Apprenticeship

Siemens Healthineers is one of the world’s largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics and medical information technology. We have an exciting opportunity for motivated and ambitious individuals to join our Healthineers Field Service Apprenticeship Scheme, commencing September 2021. If you are one of the growing number of people considering engineering as a career opportunity, then we would like to hear from you.

In conjunction with a local college, Siemens Healthineers offers a four year Advanced Level 3 Apprenticeship Scheme which will give you the knowledge, qualifications and confidence you need to build a really successful career. The position will involve dedicated training on your journey to becoming a skilled Customer Service Engineer in the Healthcare industry with excellent Mechanical/Electrical diagnostic knowledge. The successful candidate will join our field based engineering team of approximately 200 engineers and will be ultimately responsible for the installation, repair and maintenance of our medical systems. You will provide vital technical service support to our customers working very closely with the factory technical escalation staff; sales and applications support teams as well as our Customer Care Centre.

Your future prospects

On completion of the apprenticeship and subject to a good training record, you will be offered a full-time position in Siemens Healthineers as a Customer Service Engineer with the opportunity of further education and product training.


The apprentice role is a field-based position and will require travel to customer and hospital sites across the UK. Initially focusing on customer sites within a certain region, the apprentice will attend training at a local college. As part of their development programme, the apprentice will also be required to attend other Siemens manufacturing sites across the Country on temporary short-term assignments as well as visit the Siemens Healthineers Customer Care Centre in Frimley, Surrey. In addition, travel abroad to the Siemens Training Centers in Germany and the US will be required.


  • You will attend college and work towards achieving a Level 3 Diploma in Electrical/Electronic Engineering. In addition, whilst working on the job you will be working towards a Level 3 NVQ Extended Diploma in Engineering Maintenance-Electrical.
  • Year 1 will involve attendance at college for the first 8 months followed by day release for the remainder of the first year.
  • Year 2 will also combine day release as well as in-house assessment.
  • The 3rd and 4th years will be assessed in house while also completing an HNC course on day release.

There will be opportunities to work for short time frames in the Siemens Healthineers Customer Care Centre in Frimley, Surrey, other Siemens manufacturing sites and our Healthcare training facilities in Erlangen, Germany and in Cary in the US. There are also progression routes from this apprenticeship onto higher technical certificates and official Siemens Engineer training qualifications.

The Apprentice will require a full driving licence to enable them to proceed in their role in the business. Siemens will therefore provide a £500 fund to cover driving lessons, Theory test and Practical test fees. The expectation will be a full licence pass within the first 9 months of the apprenticeship.

Skills Required

  • You will possess excellent communication skills and interpersonal skills to enable you to work within a team focused environment.
  • You must demonstrate attention to detail as the role requires the diagnosis and repair of complex mechanical and electrical problems on high technology medical product with a need to fix the problem first time.
  • An interest in 'fixing and making things’ is desirable.
  • Good level of computer literacy is desirable.
  • You should be able to demonstrate your interest in activities outside your school life e.g. Duke of Edinburgh, Scouts, Guides, Sports team etc.

Personal Qualities

The role of the Customer Service Engineer requires a balance of technical and personal skills. Today’s customers require understanding and empathy with their problems, so the successful candidates will be required to effectively communicate with our customers and colleagues with a ‘can do attitude’. You must be keen to learn and have an inquiring mind and be able to demonstrate your enthusiasm for your work and our business. A self disciplined approach to your studies will be required as well as to your timekeeping and attendance in the workplace.

Qualifications Required

You should have at least four GCSEs at Grade C or above, this must include English Language and Science. Maths is also required at a Grade of B or higher. Please ensure that you list in your application if your qualifications are already obtained or predicted.


We offer a comprehensive rewards package which includes:

  • An apprenticeship salary
  • 26 days annual holiday
  • £500 support for driving lessons, theory test and practical test fees
  • Corporate Social Responsibility opportunities including 2 paid volunteering days per year
  • Access to our flexible benefits including private healthcare and gym memberships
  • Generous pension contributions
  • Support from our 24/7 employee assistance programme

In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives and you will join a diverse network of graduate and early career professionals.

About Siemens Healthineers:

Siemens Healthineers is a leading medical technology company with a 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients, our technologies touch an estimated 5 million patients globally every day. We are committed to helping healthcare providers to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as digital health and enterprise services.

In Oxford, Siemens Magnet Technology design and manufacture superconducting magnets for MRI systems. We are the global leader in our field, with 30% of the MRI systems around the world containing our superconducting magnets at the heart. Find further information about our products and services here.

Being part of our team:

Our success comes from our people – we are around 50,000 dedicated colleagues in over 70 countries who are passionate about innovating the future of healthcare. You can hear directly from our current and past apprentices on our careers page.

Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas. We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation.

How to apply

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

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