Hospitality Team Leader Level 3 Apprenticeship - Maidstone at KFC UK & I

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Hospitality Team Leader Level 3 Apprenticeship - Maidstone

It’s our ‘other’ secret. The colonel has taught us that there is a Right Way to do things. It isn’t always easy, but it’s always better.  We lead with the heart and we Care Hard about making our team members feel part of the family and have fun while we are at it. We’re a people business that happens to serve chicken and chips.
We Care Hard about you, your development and your journey with us.  In return we’ll ask you to roll up your sleeves, get stuck in and treat our guests as family. It’s what the colonel would do.

What the we can offer you:                   
A career with KFC offers much more than just fantastic earning potential. You’ll receive comprehensive training and excellent opportunities to grow your career.

More about the role:
As a Team Leader you will be the Restaurant General Manager (RGM) “wingman” or woman supporting the RGM with leading and developing a diverse team and culture within the restaurant.  We encourage you to be your own authentic self, whom may love Chicken & Chips, but above all else, you will have a guest first mindset with the autonomy to run the restaurant as if it were you own. 

Your daily duties will include:

  • Our People - our people are super important to us, we say they are just as important to us, as our guests.  As a TL you’ll care about making a difference to each team member’s personal growth, their development and supporting them on the right way to do thing
  • You will play a pivotal role in building a competent team, who can have fun together, but whom will roll up their sleeves when its ‘hot’ in the kitchen 
  • Satisfied Guest – If you know anything about KFC, you will know that we care hard about guests, serving each one as if they are family! Never wanting to disappoint our guests, you’ll be leading by example (Obvs) and training the team to be ‘guest maniacs’ serving accurate, hot meals, with a friendly smile
  • You’ll help train the team to be ready, willing and able to help our guests with any questions they may have when ordering at our digital touch screen kiosks, whilst maintaining high cleanliness standards
  • You’ll have the skills to ‘make it right’ if anything ever goes wrong with the guest experience, and you will work with restaurant management to review guest feedback and make the experience better and better

Consider yourself a fun guy or women, as a TL - you will be empowered to use your imagination and help the team create “feel good” moments that bring a little joy to every visit.

Chicken… Sales!
The Colonel had many jobs, first and foremost, he was a chicken salesman. He loved to sell Chicken, and we continue his legacy by sharing the same passion, to sell his unique Chicken. 
So much so, that we believe every occasion is a potential fried chicken one.  As a trusted “wingman” or woman, you’ll help your RGM plan for every potential opportunity,  anything from your local community events through to direct competition; you’ll always be thinking about what might help your team sell more of the Colonel’s good stuff, finding ways to improve operational standards and the guest experience. 

It’s your business 

If you’ve dreamed of running your own restaurant…the role of the TL will give you first-hand experience. 
You’ll roll up your sleeves and get stuck into the daily, weekly and monthly business reports for your restaurant supporting your RGM with profit analysis.
You will have a strong understanding of how to control costs including people deployment and making sure we’re on target.
You will ensure best practice around all cash handling and in-store banking procedures.
Every job has got to have some admin (Yawn or Yay – you decide!) - the admin part of your role will be assisting your RGM completing all daily paperwork.

Our chicken is too good to waste so taking care that teams prepare what is needed and keep waste to a minimum is helpful too. 
Lastly, making sure our restaurants are fully stocked is important, you’ll help by making sure that we keep an eye on stock levels, order the correct supplies, and check all deliveries so that we never disappoint our fans by running out of their favourites.

  • Benefits
  • Competitive salary 
  • Quarterly, performance-related bonus 
  • Pension contribution scheme 
  • 25% staff discount
  • Income protection scheme 
  • Enhanced maternity pay 
  • Education development through to degree level
  • Potential bonus earnings for performance
  • Flexible shift
  • Private health care 
  • Life assurance 
  • 28 days holiday (inclusive of bank holidays) with increased holiday entitlement (dependent on years of service) 

Training to be provided

  • Hospitality Team Leader Level 3
  • Functional Skills in maths and English

Desired skills

What we’d love from you
If you have some, or a lot of experience, and you are cluckin’ excited to join KFC Apply  now… there might just be a seat for you at the Colonel’s table.

Personal qualities

  • Integrity
  • Authentic
  • Determination
  • Hardworking
  • Generosity
     

Desired qualifications

No previous qualifications required

Future prospects

Ongoing training and development following successful completion of the apprenticeship

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About KFC UK & I

Castlebarn Ltd is a well-established KFC franchise who have been operating for over 35 years. We believe in traditional values and operate just like a family.

How to apply

To apply for this role and to find out more, please click on the apply button.

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