Finance Admin Officer (Revenues) Level 3 Apprenticeship at Warwick District Council

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Finance Admin Officer (Revenues) Level 3 Apprenticeship

To work within the Revenues Team gaining skills, knowledge and experience of the District Council’s role in handling and processing council tax, business rates and recovery enquiries.

To support and work with colleagues to ensure that accounts are updated and kept up to date with relevant information provided by the customers, businesses and agents including:

  • Actioning notifications received by telephone, personal visit, email or correspondence from council tax payers and business rate payers or their representatives by amending computer held records to reflect changes in liability, reliefs, exemptions or discounts
  • Responding to enquiries received from council tax and business rate payers or representatives by telephone, letter, email or face to face and provide advice so as to ensure that enquiries are dealt with effectively and efficiently and that appropriate action is taken
  • Monitoring the status of council tax, business rates and benefit overpayment accounts with bailiffs, on payment arrangements, deductions from benefit and attachment of earnings to ensure that all income is received and appropriate action is taken where there is default
  • Receiving and actioning schedules from the Valuation Office Agency of alterations to the domestic and non-domestic valuation lists and notify tax and rate payers accordingly. Providing the Valuation Office Agency with the necessary information in order to ensure that all properties are being charged correctly at all times
  • Notifying council tax, business rates and housing overpayment debtors by phone, e-mail or written correspondence of the next stage of recovery action where they are in default and to make payment arrangements as appropriate
  • To deal with and resolve enquires and issues from external customers such as agents, businesses, the general public, and internally with all officers throughout the Council; via email, phone and, for internal customers, face-to-face

Training to be provided

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

All skills needed to carry out your job role and to complete the qualification.

Desired skills

  • Experience of using windows-based systems, including Microsoft Outlook, Word and Excel at an intermediate to expert level
  • Willingness to learn
  • Commitment to customer care
  • Some previous experience of being part of a team, through sport, social activities or other interests
  • Adaptability

Personal qualities

  • Ability to communicate clearly both verbally and in writing
  • To contribute to team working
  • Ability to work with people of all backgrounds
  • Ability to learn and develop within the workplace

Desired qualifications

  • 5 GCSE at grade C/4, equivalent or above including maths and English
  • IT literate including knowledge of main Microsoft office software

Future prospects

Opportunity to apply for roles within the Council at the end of the apprenticeship.

The District Council have an excellent record of progression from apprenticeships to full time employment.

Things to consider

The successful candidate should be prepared to engage with the business activities at all levels and be proactive in keeping themselves busy using their own initiative.

An apprenticeship is a job with an attached qualification - not a college course with attached work experience! You’ll be expected to uphold the same standards of professionalism and behaviour as all other members of staff.

About Warwick District Council

Based in Royal Leamington Spa, Warwickshire District Council employs more than 450 people in its head office located near to the river leam.

The District Council was created on 1st April 1974, by a merger of the former Leamington Spa and Warwick municipal Boroughs, the Kenilworth urban District and the Warwick rural District. 

Our small and dedicated teams focus on delivering good value services to the residents of Warwick District and these include waste management, the collection of council tax, planning/building regulations, council housing and council house repairs.

The district council supports the district's rich cultural heritage. Its Art gallery and museum inside the Royal pump rooms is a cultural and tourist attraction. In addition the District Council operates the Royal Spa Centre and its packed programme of theatre, drama, comedy, film and community events.

How to apply

To apply for this role and to find out more, please click on the apply button.

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