Customer Service Practitioner Level 2 Apprenticeship at Hays Travel

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Customer Service Practitioner Level 2 Apprenticeship

Whilst beginning to learn about the business and how we operate, you will be provided with ongoing training and support to help develop your customer service and selling skills. You will learn how to:

  • Provide exceptional customer service at all times
  • Offer help and advice to internal and external customers using a variety of communication methods including over the phone, face to face, emails and live chat
  •  Answering, responding and reacting to queries relevant to the department.

Training to be provided

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

You will work towards a Level 2 Customer Service Practitioner Apprenticeship Standard.

Desired skills

Communication skills,Passion for Travel industry

Desired qualifications

GCSE or equivalent GCSE (Grade 4- 9) Desired

Future prospects

We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice. 

About Hays Travel

Hays Travel is the UK's largest independent Travel Agency.

How to apply

To apply for this role and to find out more, please click on the apply button.

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