Business Consulting (Remediation) Apprenticeship at EY

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Business Consulting (Remediation) Apprenticeship

Starting salary: £22,000 pa

What do we do in Remediation?

Within the Remediation team we work with our clients to help them deal with problems they may have in relation to the sale and management of the products and services they offer their customers. This could be problems that happened a long time ago or are still happening. We will work closely with a client to understand what is happening now, and what the best course of action is to fix the problem.

Our clients include large high-street retail banks, commercial banks, insurance companies and wealth management companies.

The opportunity

Every project is different, which means the work is interesting and varied. Projects range from very large projects where we need to help firms determine the fairness for many thousands of customers through to far smaller scale technical reviews where we help our clients identify whether they have met required rules and regulations. Whilst responsibilities will be dependent on client needs, you could be involved in:

  • Designing operational processes and helping them come to life –For example designing a way to capture information, and analyse the data to produce management information on a project or designing a process to review a financial product and decide whether it was mis-sold or not.
  • Working with our clients to make sure the way they sell products meets the applicable regulations – this might involve quality checking work or reviewing historic customer files to understand what happened and if the client did the right thing at the time.
  • Helping to “put things right” for customers who have been mis-sold financial products – this might involve calculating how much compensation customers are owed, or helping us to contact customers on behalf of our clients to let them know that something went wrong.

What training and development will you get?

EY will fund your professional qualifications and you’ll receive a competitive salary from day one. The professional qualifications include exam based financial services qualifications that will help you build your industry knowledge and assessment based qualifications that are designed to develop the leadership and management skills that will be essential for your career with EY.

During your apprenticeship you will be working towards achievement of the Compliance Risk Officer (Level 3) and Junior Management Consultant (Level 4) government accredited apprenticeship standards. You can expect first class training and support throughout your role. As part of your apprenticeship, we’ll support your studies to achieve the Chartered Insurance Institute’s Certificate in Financial Services and the Institute for Leadership and Management’s Level 3 Diploma.

As well as your technical training, you'll also develop essential know-how through a range of activities. Over the 4 years you can expect to experience web-based learning, shadowing senior colleagues and team members, and training courses with our in-house experts. You'll be assigned a career counsellor on day one, as well as a talent coach who'll work closely with you develop the knowledge, skills and behaviour required.

What are we looking for?

You don’t need any prior technical experience or professional qualifications – we are looking for people who are passionate about helping our clients and have a strong desire to learn. You’ll work as part of our high performing teams, so working well with others, as well as being able to think critically, is essential. Determination, ambition and energy are essential in this role.


If you are currently at school/college, you must be completing 3 A levels, 5 Highers or equivalent qualifications, in advance of the programme start date in September 2020. If you are now working, you must have attained 3 A levels, 5 Highers or equivalent qualifications. You must also have achieved Level2/GCSE qualification (or equivalent) in English Language and Mathematics.

About EY

Wherever you are on your career journey, EY will help you keep learning, evolving and building the future that’s right for you.

As a professional services firm, we help organisations make better decisions about business, finance and technology. In a fast-changing world, it’s an exciting place to be.

At EY, our purpose is ‘Building a better working world’, and we do this by asking local and global businesses better questions so they’re able to answer and navigate today’s ever-changing world.

How to apply

To apply for this role and to find out more, please click on the apply button.

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