Hospitality Team Member Apprentice at Pret A Manger

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Hospitality Team Member Apprentice

Grow, Evolve and Excel into management on the Pret Apprenticeship, taking you from Team Member, to Manager… and beyond!

Your journey on the Pret Apprenticeship will build your confidence and develop your life skills, whilst preparing you as a future manager in Pret. The Pret Apprenticeship provides in-depth training, coaching and support to develop you from a Team Member in a shop, learning about our ‘best-in class’ customer service, preparing high-quality food, being an excellent team player, and developing your knowledge of Pret and the wider hospitality industry, through to leadership and management of your own Pret shop and team. As your confidence grows, so will your skills and progression!

Summary

Here’s why you should join:

  • Start your career with a brilliant team to support you every step of the way
  • Receive nationally recognised apprenticeship training whilst in your permanent role
  • Become an expert on providing ‘best in class’ customer service, recognised throughout the sector
  • Experience our enhanced programme attending special ‘aPreticeship Experience Days,’ seeing you explore coffee roasteries or getting involved in London Tech Week and World Environment Day, becoming a sustainable and digital champion of the future
  • Be part of a community of apprentices, all supporting each other and having fun!

And most importantly, you’ll be joining the Pret family where we have fun and look after each other, with plenty of ‘Joy of Pret’ social events and activities on offer throughout the year, including summer and Christmas parties!

Daily duties:

Whether you prefer food preparation in the kitchen or coffee-making as a Barista front of house there will be two routes for you to choose from, helping you to specialise in a role that suits your passion and promotes you into a Key Role within your first year.

As a brilliant barista you’ll learn about customer service and coffee skills
Or
As a food production pro you’ll learn about food preparation and safety in the kitchen.

Here’s what we’re looking for:

At Pret our values are very important and we recruit based on qualities instead of qualifications. There is no formal entry criteria (GCSEs or equivalent) and you will be supported to gain Functional Skills in English and Maths alongside the apprenticeship, if required. We are looking for apprentices who share, live and breathe our values:

  • Happy Teams and Happy Customers
  • Amazing Standards Every Day
  • Never Standing Still
  • Doing The right Thing

If you aspire to these values and can show us why they are important to you, that’s a great start to being part of Team Pret!
To be eligible for the programme you must be able to commit at least 13 months to the Apprenticeship, 35 hours per week, with the right to work in the UK.

The Pret Apprenticeship:

Year 1

  • Grow as a Team Member: Immerse yourself in the workplace on a hospitality Team Member Apprenticeship Programme. You’ll also attend five Experience Days and complete a Level 2 Hospitality Team Member Apprenticeship Standard.
  • You’ll get to choose your pathway, depending on whether you prefer food preparation in the kitchen or coffee-making as a Barista front of house. You’ll learn about customer service and coffee skills, or food production and safety in the kitchen, helping you to specialise in a role that suits your passion and promotes you into a Key Role within your first year.

You can step on or off the programme annually, upon graduation. This means you can develop your career with Pret at your own pace. If you have the motivation and passion, there is opportunity to develop an excellent career in hospitality and management at Pret.

The Perks:

  • We pay between £8.00 and £8.25 per hour (depending on your location); a salary equivalent of £14,500 - £15,000 depending on your location
  • An additional weekly bonus of £1 per hour based on mystery shopper results (after initial 12 week induction)
  • Outstanding training and development (access to Level 2, 3, 4, 4 and Degree level apprenticeship programmes, designed to support your career development from Team Member to Manager of your own Pret shop)
  • Weekly pay and paid breaks
  • Free lunch when working (and a 50% discount in Pret shops when you’re not)
  • Support with travel expenses on public transport (after initial 12 week induction)
  • 28 days holiday a year (including Bank Holidays)
  • Apprentice Extra card with student discount rates
  • Recommend a friend scheme
  • Pret pension scheme
  • Regular team events and parties
  • £100 cash rewards for wowing our customers

Requirements and Prospectus

Desired skills

  • Clear Communication
  • Clear, appropriate and effective listening
  • Team working
  • Helpful, sociable and respectful
  • Great execution
  • High standards, well planned and efficient

Personal qualities

  • Business sense
  • Customer focused, competitor aware and ability to maximise business opportunity
  • Passion
  • Drive, enthusiasm and pride
  • Open to change
  • Flexible, keen to learn and positive
  • Realising potential
  • Developmental, supportive and challenging

Qualifications required

At Pret our values are very important and so we recruit on behaviours instead of qualifications. There are no formal entry criteria (GCSEs or equivalent) and you will be supported to gain Functional Skills in English and maths alongside the apprenticeship, if required.

Future prospects

Years 2-3

  • Evolve as a Leader: You will step up to take on supervisory responsibility in a Pret shop, growing your leadership skills as well as confidence and knowledge of the business. You will complete a Level 3 Hospitality Supervisor Apprenticeship as well as have access to enhanced learning through Pret’s Training Academy and Experience Days
  • Apprentices have the opportunity to take on supervisory responsibility in a Pret shop, by completing a Level 3 Hospitality Supervisor Standard growing your leadership skills, as well as confidence and knowledge of the business.

Year 4 onwards

  • You will have the opportunity to become a Pret Shop Manager, whilst completing a Level 4 Hospitality Manager Apprenticeship Standard. You can then, if motivated and identified as accelerating talent, have the opportunity to complete up to a BA Business Management Undergraduate Degree at a recognised UK University, fully funded by Pret.

About Pret A Manger

Pret A Manger means ‘Ready to Eat’ in French. Pret works a little like a restaurant, Pret build kitchens in (or very near) every shop. Pret don’t use ‘sell-by’ dates because at the end of every day they offer unsold food to charity rather than keeping it to sell the next day. They love making fresh, delicious food, and our milk and coffee is 100% organic. Today, Pret is a global and growing business of 500 shops, 12,000 employees, with over 100 nationalities. Some of our apprentices have even completed their apprenticeship and moved abroad to set-up a Pret shop in another country! Some of our apprentices have even completed their apprenticeship and moved abroad to set-up a Pret shop in another country!

How to apply

To apply for this role and to find out more, please click on the apply button.

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