NatWest Financial Customer Adviser Level 6 Apprenticeship

Job Details

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NatWest Financial Customer Adviser Level 6 Apprenticeship

LTSB are in its 6th year of partnership with NatWest Group and are looking for young people who are passionate about Banking & Finance to join a range of apprenticeship opportunities in permanent roles with the bank in 2024.

Elevate Programme

We are offering places on our three-week interactive programme where you will receive employability training, interaction with NatWest Group staff and Q&A sessions, gain insight into the culture at NatWest Group and other employers, interview prep work and advice from previous LTSB students on their apprenticeships.

Programme start date: Monday 29th July

Successful completion of our programme guarantees you an interview with NatWest Group for a permanent role.

Starting Salaries: £23,940

LTSB will continue to support successful candidates until roles commence in October 2024, and then for the first year of your career.

On the apprenticeship you’ll study to gain a qualification while putting new skills to use in work, earning a competitive salary, and being supported professionally through the programme.

Apprenticeship (the qualification you'll get):

Providing Financial Services Level 6

Job Description (the role you'll be doing)

• Speaking with our existing Commercial customers and our prospective customers by being focussed on building sustainable, long term relationships – always focussing on the customer experience and delivering positive customer outcomes.
• Carrying out telephone meetings with our Commercial customers to include service reviews and helping to protect them through fraud/security reviews. You will also attend and take part in face to face customer meetings from time to time.
• Supporting the management of our customer contact strategies, through diary planning and booking appointments for our Relationship Managers.
• Providing Relationship Managers with well researched briefs and information for their customer meetings.
• Contributing to the management of risk to ensure we always work within the Bank’s requirements.
• Learning and understanding how to follow a lending request from beginning to end and supporting with the management of the process.
• Building your banking experience by learning about Bank systems, processes and customer products as well as developing an appreciation of the Commercial banking market.
• Contributing to an inclusive and learning focussed culture which includes spending time on your own Continuous Professional Development. 

Eligibility

We are looking for young people aged 16– 24 who are passionate about building a career in customer service. You don’t need previous experience, but you do need to show evidence of a genuine interest in the sector.

Eligibility Criteria:

We work in areas where talent struggles to find opportunity, and so we are specifically looking for young people who were eligible for free school meals, or from areas of low educational attainment, or have faced personal disadvantage. To be eligible you must meet the following criteria:

• 16-24 years old
• Did not attend a fee-paying school
• Received free school meals and/or require additional support to access careers

We are looking for young people with a passion for learning and helping customers have the best experience. There is no minimum academic criteria although Maths and English GCSE in England and National 5 qualifications or Foundation Apprenticeships in Scotland would be an advantage

For all the roles, you must be eager to learn and succeed!

About LTSB

We're an employment charity, making sure you reach your potential regardless of your background.

How it works?

LTSB is a social mobility charity dedicated to helping young people into the world of work through our tailored employability programmes.

We provide tailored programmes to prepare you for the world of work and make sure you’re ready to hit the ground running. Once you’ve completed one of our bootcamps which are between 2 and 10 weeks long, we’ll guide you through the interview process and work hard to place you in apprenticeships with employers across the UK. We don’t guarantee a job, but we DO guarantee an interview.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.