Customer Service Advisory Review

by Paragon Skills

Best Apprenticeship Employer

Rating

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I take customer calls & enquiry regarding repairs and general needs of customers who are tenants within the longhouse group, i deal with admin tasks and deal with a certain amount of tasks. i also deal with internal customer queries within teams & external contractors.

9/10

2. Have you learnt any new skills or developed existing skills?

I have learned communication skills and time management, this job has also developed my existing skills of interpersonal communication.

9/10

3. To what extent do you enjoy your programme?

I enjoyed learning new information and keeping my skills up to date

9/10

4. How well organised/structured is your programme?

It was very structured & i felt the sessions and the learning information was very organised

10/10

5. How much support do you receive from your employer?

I received some support

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

I was given lots of support and when i needed extra my tutor was available to discuss issues with

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualification helps me preform better as i have more indepth knowledge and skills

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

n/a

10/10

9a. Would you recommend Paragon Skills to a friend?

Yes

9b. Why?

it was very informative, easy learning style

10. What tips or advice would you give to others applying to Paragon Skills?

apply yourself to all of the tasks to better help your epa