1st Line Support Engineer Review

by MOTUS Commercials

Best Apprenticeship Employer

Rating

9.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Supporting users with issues and triarging cases and passing them over to the correct people. Password resets, installing software, creating/deleting user accounts, managing email addresses and email groups. Managing internal software such as Kerridge.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learned loads of new skills when it comes to IT from working here such as certain settings and options inside of Windows, new software that I never had seen before.

10/10

3. To what extent do you enjoy your programme?

I enjoy my program to the full extent.

10/10

4. How well organised/structured is your programme?

My programme is well structured as I have a clear path of what I need to be doing and when it needs to be done by. For example my maths work or course work.

10/10

5. How much support do you receive from your employer?

I receive as much support from my employer as much as they can in multiple ways, such as helping with course work, helping with maths questions, any issues I have.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a decent ammount of support from my training provider, alrhough it does seem to be occasional support.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps me peform better in my role and my knowledge about basic IT and infastructure terms has expanded making me seem more proffenssional in the things that I do as I know what its about.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We order food (as a group)

5/10

9a. Would you recommend MOTUS Commercials to a friend?

Yes

9b. Why?

I already have (Got a mate in mackworth working as a tech), good place to work as its enjoyable.

10. What tips or advice would you give to others applying to MOTUS Commercials?

I have no idea