1st Line Support Technician Review

by MOTUS Commercials

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is to provide IT support for the company, i answer calls and respond to tickets logged through our ticketing system, the user base is vast due to the number of colleagues but we are treated with respect throughout. we are responsible for security and have to take this into account at all times

9/10

2. Have you learnt any new skills or developed existing skills?

Yes, i have learnt lots of new skills that are relevant to my role and have also expanded my knowledge on and developed existing skills

9/10

3. To what extent do you enjoy your programme?

I very much enjoy my programme, me and my colleagues get on really well and my work is challenging but still engaging at the same time

9/10

4. How well organised/structured is your programme?

My programme is structured very well allowing me to balance my job and off the job training, i am presented plenty of work and am never left wondering what to do with my time

8/10

5. How much support do you receive from your employer?

I am provided all of the support i need from my employer and i am certain that if the time came in which i required more it would be provided for me

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

From my training provider i receive messages, checkups and plenty of work that ensures that i am working towards my qualifications

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that my qualification helps me perform better in my role as it allows me to understand and do tasks that i was previously unable to do

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We order Food on a friday and also have a christmas party every year

8/10

9a. Would you recommend MOTUS Commercials to a friend?

Yes

9b. Why?

I enjoy working for the business and am sure that they would also love working here

10. What tips or advice would you give to others applying to MOTUS Commercials?

Turn up with a good attitude and be prepared for anything and you'll do great