Tech Support Analyst Review

I work to resolve incidents raised by ops teams. I do Site Reliability Engineering and Automation work

I've learnt how to use Linux, improve my scripting networking skills improved

I enjoy the program but there is a lack of internal mobility to try new things

The program is well organised in terms of time given to university, but the specialism isn't considered as heavily since we are not placed on teams which align with these

I receive a lot of support from the employer when I need it, with mentors, buddies and networks to go to

The training provider provides great support with the mentor and lecturers responding swiftly to any questions

The qualification doesn't help too much with the role as my current role doesn't align to the modules too well. And the technology and methods of working are far different to what uni teaches

There are extra activities through networks such as apprentice net and junior talent. Most external activities are organised by ourselves rather than through a central location

Yes

UBS is a great place to work when it comes to the people you meet and the skills you learn through it.

The main tip I can offer is try not to be intimidated about speaking to senior people. Make sure you can show off your achievements, articulate yourself well, and be personable (its not always about what you have done but about how the employer thinks you can fit in with their values)