1. Please give an overview of your role and what this involves on a day-to-day basis:

Working on the service desk in the office. This included solving IT issues over the phone, through tickets and face to face interaction

10/10

2. Have you learnt any new skills or developed existing skills?

Yes, I was able to progress skills wise. Through both the job role, and the learning and assignment side of the apprenticeship. I was able to progress in my troubleshooting and communication skills through the job role.

10/10

3. To what extent do you enjoy your programme?

I really enjoyed this role as I'm passionate about IT and love problem solving, which is what I do everyday for the job role.

10/10

4. How well organised/structured is your programme?

Originally some things were a bit unclear in terms of the structure on the Baltic side, for example, the website I found hard to navigate and keep track of tasks. But after mentioning this to Baltic they made adjustments for me

8/10

5. How much support do you receive from your employer?

Great level of support. I mostly managed my own work load but my employer made sure to check how I was getting on and offered support when needed.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Good level of support.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Helped in some technical aspects

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there were/are social activities in the office as well as sports activities.

8/10

9a. Would you recommend Weightmans to a friend?

Yes

9b. Why?

Weightmans is a very friendly environment and they are supportive with pursuing qualifications

10. What tips or advice would you give to others applying to Weightmans?

Work hard and keep a professional and positive attitude

Service Desk Analyst Review

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