End User Services Engineer Review
by Hinckley & Bosworth Borough Council
Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend Hinckley & Bosworth Borough Council to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Hinckley & Bosworth Borough Council?
Customer service Provide IT Support to HBC officers via ticketing system, SD and walk ups in the office range from account lock to application not working to complete system failure. File restoration, Monitoring of systems checking. Nodes down restart etc (particularly morning checks) use SolarWinds (software monitors network sends alerts, dashboard for easy access). Maintain safe and secure systems devices up to date, Sophos firewall and anti-virus Part of test planning, support test planning Troubleshooting peripherals Deployment of mobiles and laptops Setting up new users on the network
Developed communication skills and organisation skills. New skills I have developed are IT, network skills. Building laptops and mobile phones. IT security.
Well organised and structured.
Excellent support.
As much support as needed.
I wouldn't be able to perform the role without it.
Nope
Yes
Well structured and supported. Knowledgeable instructors.
Organise your time.
Details
Level 3 Apprenticeship
Information Technology
Hinckley
February 2024