Guest Service team leader Review

by Savills

Best Apprenticeship Employer

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Leading the Guest service team for The Trafford Centre - dealing with complaints, lost and found, staff welfare and training, coaching, planning, selling giftcards, KPI reporting.

9/10

2. Have you learnt any new skills or developed existing skills?

Understanding why we do things, how to motivate the team, how to plan projects and budgets etc.

10/10

3. To what extent do you enjoy your programme?

I am really enjoying the course.

10/10

4. How well organised/structured is your programme?

Great- I love Bud for helping me know which tasks to prioritise.

10/10

5. How much support do you receive from your employer?

Mostly supportive however I would have appreciated being trusted to work from home which I am not.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

Great support from training manager

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that this qualification has helped me gain confidence and helped me use my brain again.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I always attend social activities such as Christmas meals etc.

9/10

9a. Would you recommend Savills to a friend?

Yes

9b. Why?

They seem like a large company and not at risk.

10. What tips or advice would you give to others applying to Savills?

Personality is more valuable than qualifications.