First Line Manager Review

I manage a team of 70 agency and permanent staff dealing with warehouse operations. my role covers inbound midbound and outbound teams and I am responsible for ensuring Key Performance Indicators are met, implementing and promoting continuous improvement and making sure all staff are safe and compliant with the workplace.

i have greatly developed my skills in data cleaning and feel i can take a much more structure approach to sorting and structuring data before i begin my analysis. i feel have learnt some new excel skills and particular formulas have proved useful whilst undertaking my day to day tasks

i have really enjoyed the programme and have had the opportunity to get to know other people in a similar situation. i found it useful to be able to share knowledge and experience with others. i have also enjoyed improving my skills and using the things i have learnt in my workplace

i didn't feel the programme was particularly well structured. and felt left on my own quite a lot. i felt that because a lot of the training needed to be on the job there was a reliance on people within my workplace to teach me when they are not really qualified to do so.

my employer has been very supportive especially my direct line managers. they have done what they can to reach out to other areas of the business to get my the on the job training i required and been happy to give me the time to complete and e learning required.

i felt the support from the training provider was lacking as mentioned before the gap between face to face training sessions was too big and the catch up sessions were less about supporting me and more about making sure i had ticked a box with very little benefit to me

had i completed the programme the qualification and skills learned would have helped me in my role as line manager to analyze the activity within the warehouse and implement continuous improvement. i would have improved my ability to forecast future work and staff levels as well as highlighting problem areas

there is not currently any extra curricular activities that i am involved with however i work as part of a close knit group of managers who regularly support each other and are available to each other should they be required. although no professional networking events have been organised networking is available throughout my working day.

Yes

Kuehne-Nagel have been very supportive and given me lots of opportunities to progress my career within Logistics. as well as the apprenticeship scheme there is lots of training available and easily accessible. i have been able to progress my career from warehouse operative to first line manager in a very short space of time.

you should be prepared to say yes to any opportunity that is offered to you. you should be willing to learn and ready to listen. there is a lot of experience within the company. use that to develop your own skillset and you will become a valued member of the team.