Rating

9.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I provide ongoing support to clients throughout their travel journey. This may include assisting with itinerary changes, resolving issues or complaints, and offering guidance on travel documentation and requirements. I continuously enhance my knowledge and skills through training programs, industry updates, and staying updated with travel resources. This ensures that I can provide accurate and up-to-date information to clients, delivering exceptional customer service.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have developed proficiency in various travel booking systems and software. This includes gaining hands-on experience with reservation platforms, ticketing systems, and other travel-related tools. These technical skills have enhanced my efficiency in handling bookings and managing travel arrangements. I have strengthened my problem-solving and decision-making abilities. Dealing with unexpected travel challenges and addressing client concerns has allowed me to think and make informed decisions in a timely manner.

    9/10

  • 3. To what extent do you enjoy your programme?
  • The support and guidance I receive from mentors and colleagues within the program have been invaluable. Their expertise and willingness to share their knowledge have been instrumental in my professional development. It creates a supportive and collaborative atmosphere that fosters growth and learning.Moreover, the program encourages continuous learning and improvement.

    10/10

  • 4. How well organised/structured is your programme?
  • The programme incorporates a combination of classroom training, practical assignments, and on-the-job learning. This balanced approach allows apprentices to acquire theoretical knowledge through structured lessons and then apply that knowledge in real-world scenarios. It promotes a hands-on learning experience and enhances the understanding and retention of concepts. The programme includes regular assessments and evaluations to gauge apprentices' progress.

    10/10

  • 5. How much support do you receive from your employer?
  • My employer offers training programs and resources to enhance my skills and knowledge. These training opportunities may include workshops, online courses, or access to industry-specific materials. The employer's investment in my development demonstrates their commitment to my growth and prepares me for future roles within the company and the environs at large.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • There are established channels for regular connection and feedback with my training provider. This might involve set meetings, online forums where I can communicate with mentors and other apprentices, in-person or virtual sessions, or all three. These platforms provide me the opportunity to ask questions, talk about difficult subjects, and exchange insights, promoting a friendly and cooperative learning atmosphere.

    9/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I can be sure that I am up to date on the newest industry trends, technology, and best practises thanks to the qualification. I can keep up with changes in the travel business thanks to this expertise, including internet booking services, new trip locales, eco-friendly travel methods, and safety procedures. Being aware and informed in these areas improves my credibility and my capacity to give clients accurate and pertinent information.

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Workshops, seminars, and guest speaker sessions may be arranged to enhance professional skills and knowledge. These events offer valuable learning opportunities, where employees can gain insights from industry experts, expand their knowledge base, and stay updated with the latest trends and practices. Also community service initiatives or volunteering activities may be organised by the company.

    10/10

  • 9a. Would you recommend NST Travel Group LTD to a friend?
  • Yes


  • 9b. Why?
  • The company encourages innovation and welcomes new ideas. Employees are encouraged to contribute their insights, suggestions, and creative solutions. This open and collaborative culture allows for personal growth, the opportunity to make an impact, and the possibility of shaping the company's future. Additionally, the company has a strong commitment to corporate social responsibility. They actively engage in community service initiatives, environmental sustainability efforts, or social causes.


  • 10. What tips or advice would you give to others applying to NST Travel Group LTD?
  • Customise your resume and cover letter to align with the specific requirements and qualifications outlined in the job description. Highlight relevant skills, experiences, and achievements that make you a strong candidate for the position. Personalise your application to show that you have done your research on the company and understand its values and goals.


Details

Level 3 Apprenticeship

Hospitality Management

Manchester

June 2023


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