Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My responsibility is to guarantee the shop runs well by offering top-notch customer service. In addition to welcoming clients and answering their questions, I also take orders, handle payments, keep the shop floor neat and organised, and refill shelves. I might refill shelves, give consumers advice about the goods and services we provide, serve clients, clean the store, assist with unloading deliveries, operate the cash register, and more on a daily basis.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes, I have acquired new skills while working as a shop assistant, including customer service, problem-solving, communication, and time management. I've also had the chance to hone my already-existing abilities in a variety of fields, including teamwork, up selling, handling money, and customer service. I've also had the chance to hone my already-existing abilities in a variety of fields, including teamwork, upselling, handling money, and customer service.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I really enjoy my programmer as a shop assistant. I enjoy interacting with people, assisting them in finding what they're searching for, and making their shopping experience enjoyable. I value my role's independence and responsibility as well as the range of jobs I get to perform every day.

    9/10

  • 4. How well organised/structured is your programme?
  • My training as a store assistant is very systematic and organised. The obligations and expectations for the tasks and duties I have been given are specified in unambiguous terms. This makes it easier for me to work quickly and provide top-notch client service. In order to maintain a high degree of performance, my supervisors and I both undergo frequent training.

    8/10

  • 5. How much support do you receive from your employer?
  • . They offer regular training and refresher courses to ensure that I am updated with the latest customer service practices and methods. They are also always available to provide guidance and answer my questions when necessary. Furthermore, they provide a safe and pleasant work environment for employees and promote a culture of learning and growth.

    8/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I receive a lot of support from my training provider when working towards my qualifications. They make sure I have the resources I need to stay up to date with the program and industry standards. They provide regular assessments and feedback so that I can see my progress. Additionally, they offer mentorship programs and one-on-one support to help me expand my knowledge of the specific subject area and any related topics.

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • My credentials from my training provider have been quite helpful to me in carrying out my duties as a store assistant. They have equipped me with the knowledge and abilities to offer top-notch customer service, comprehend retail goods, grow accustomed to retail systems and procedures, and gain experience in the field. I've been able to increase my productivity and deliver better customer service as a result of this.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Yes, there are a range of extra-curricular activities and events that I can get involved in at work. Our store hosts social activities and parties on a regular basis, such as barbecues and potluck dinners. We also have access to fitness classes such as aerobics, yoga, and Zumba, as well as outdoor activities like hiking and running. Professional networking events are also held periodically so I can stay in touch with other business professionals in the local area.

    8/10

  • 9a. Would you recommend Middle Farm Shop to a friend?
  • Yes


  • 9b. Why?
  • I would definitely recommend Middle Farm Shop to a friend. The store has an extensive range of products, competitive prices, and friendly knowledgeable staff that are eager to help. The store is well-stocked and clean, and the atmosphere is relaxed and welcoming. Additionally, there are many extra-curricular activities and events that take place regularly, which provides a great opportunity to socialise with co-workers and customers.


  • 10. What tips or advice would you give to others applying to Middle Farm Shop?
  • My advice to others applying to Middle Farm Shop would be to research the store and its products, as well as gain an understanding of the store’s mission and values. It’s also important to be familiar with the roles and responsibilities of a shop assistant, as this will give you a better understanding of the expectations of the role. Finally, focus on developing good customer service skills as providing excellent customer service is essential in this role.


Details

Higher Level Apprenticeship

Marketing

London

June 2023

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