1. Please give an overview of your role and what this involves on a day-to-day basis:

At JCT600, my role is to provide the services that our organisations sells to customers and get the customers booked in for any relevant work or queries that they may have in regards to their vehicle.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt a lot of new skills whilst working at JCT600, we have multiple systems that I have had to get an understanding of and I have had to learn what we as the organisation sell to the customers and what services we provide.

10/10

3. To what extent do you enjoy your programme?

I've really enjoyed my time at JCT600 and I hope I can stay on after my apprenticeship as I have made a good relationship with my colleagues.

10/10

4. How well organised/structured is your programme?

My programme is very organised and it has to be because we have so much to sell in the organisation and we have a lot of products and services that we offer so learning all these is pretty difficult which is why they are all separated so that you can see what parts are needed and what we as the company can offer.

10/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer, my manager especially is a big help as they provide me with the time that I need to complete my study work and they also give me time to reflect on that work and make improvements if required.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of help from my training provider as they give us deadlines that we have to meet which in turn I can make a schedule with my manager and make a plan of when we can get the work that has been set done.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that my training with my tutor helps me as it gives me more of an understanding to what my role consists of and what I can do to make my customers experience better when booking with our organisation.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

At JCT600 we have special events that we hold such as team competitions and charity events for our selected charities.

10/10

9a. Would you recommend JCT600 to a friend?

Yes

9b. Why?

I feel that JCT600 has shown me a lot whilst I have been here, it given me confidence in talking to people over the phone and I feel that my friends and family would feel the same way if they were to start here.

10. What tips or advice would you give to others applying to JCT600?

There may be a lot to get your head round but in the long run it is a brilliant place to work with loads of amazing people that can help along the way.

Customer service advisor Review

Rating

Details