Customer experience apprentice Review

by British Airways

Best Apprenticeship Employer

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Checking in passengers and proving a warm and pleasant start to their journey, helping them wherever we can. We also do boarding at aircraft gates and help our premium passengers in the lounges.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • With this apprenticeship you can build on your confidence and build on your teamworking skills

    7/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy it as we get to experience new things everyday. No 2 days are the samem

    9/10
  • 4. How well organised/structured is your programme?

    • Our programme is very well organised and we always know when our study days are and when we are required yo attend workshops. The team managing us is really helpful

    10/10
  • 5. How much support do you receive from your employer?

    • We recieve alot of support from our employer. They make sure we are always doing our best and do whatever they can to make sure we are

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • The training provider is always there to help us with anything regarding our work we need to complete

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think they qualification we get will help us move higher up in the company faster tha direct entrants and it helps us want to do the best we can at our role

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have alot of socials events we get to attend and also the company has its own sport teams which we can join

    7/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • Really good company to work for, you are looked after really well by the apprenticeship team

  • 10. What tips or advice would you give to others applying to British Airways?

    • Don't hesitate in applying

Details

Level 2 Apprenticeship

Hospitality Management

Harmondsworth

May 2023

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