Customer Service Operative Review

by British Airways

Best Apprenticeship Employer

Rating

6.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role is customer experience representative at heathrow terminal 5 for british airways. I do check in, as well as boarding, and deal with many different passengers across the airport.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Learnt lots of new systems and customer service skills

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it, but it can be stressful and I work long hours and lots of days in a row

    7/10
  • 4. How well organised/structured is your programme?

    • The BA team are well organised and the programme is structured ok, but the learning provider Seetec is less organised

    7/10
  • 5. How much support do you receive from your employer?

    • A lot of support from colleagues at BA and regular catch-up meetings

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Lots of reviews

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Sometimes what we learn from the training provider is things that we have already learnt on the role

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not many no

    2/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • Good staff benefits and a nice working environment

  • 10. What tips or advice would you give to others applying to British Airways?

    • Be open minded and prepare for hard work

Details

Level 2 Apprenticeship

Hospitality Management

Hounslow

May 2023

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