Apprenticeship Review

I work in customer service at British Airways, which covers checking customers in, printing boarding passes, tagging bags, buggy and ensuring we satisfy the customers. Also meeting their needs before sending them to the next step which is through security. Once they are through security we see them at the gate and board them onto their flight.

Since working in British Airways I have learned many different ways to communicate with customers. Phonetic alphabet and airport codes for many different destinations. Time management and conformance times. What dangerous goods are. Learning different systems which are JFE, fly and the Iberia system. Also working as a team and everyone’s opinion matters.

Working with British airways is very enjoyable because you learn many skills while enjoying your job role.

When I joined the apprenticeship it wasn’t organised and we kept waiting for a while as many people didn’t have their referencing done.

From my PDM in the airport she is really good uplifting and very supportive also if I have any problems she will help me and I won’t have to wait a long time for a response.

Our training provider is helpful in terms of she will tell me what work I need to complete and where I am back but I sometimes feel there is miss communication an example is when I couldn’t hand in my CPDs she said she would show me but didn’t for a while and then kept requesting for me to hand it in but I wasn’t able to.

I feel that the qualification gives us a boost and adds to the overall list of qualifications we have. I feel I we learn more in the job because it is more hands on.

For extra curricular activities I have had many different shadows and raised money for charity for flying start.

Yes

Because British Airways overall is a very good company to work with and is enjoyable.

For other people wanting to apply to British airways I would say do it you won’t regret it.