Customee Experience Leader Review

My role includes greeting customers, ensuring that they are satisfied with their visit to McDonald’s. I also have to go around to customers and attempt to hood customer satisfaction ratings through food for thought reviews, which can be filled out with simple instructions from either me or their receipt.

Yes, throughout my experience working at McDonald’s I have gained many skills, not only from customer experience leader, but also when I was a crew member. I learned public speaking and confidence skills, while also learning the food and drink hygiene regulations which I have to follow while working.

My programme is amazing. I can do it in my own time and the deadlines are extremely easy to meet if you stay focused. I also feel valued at work while doing the apprenticeship and I am always given time and space during my work day if I need to catch up on any work.

The program I am taking part in is extremely well organised and I always know what I need to do, with the help of my lifetime team member. I can also rely on aptem to keep me informed on what I need to complete and when it needs completing by.

As I said previously, my employer along with my employees are very supportive with my work, if I am behind or about to miss a deadline, they will be informed by my lifetime coach and they will ensure that I will complete it. May that be during a working day or a simple message letting me know.

I feel very valued while working towards my qualification and I will have monthly meetings around my progress and what I need to work on. The constructive criticism is very helpful for my progress to excel, they also check over every single piece of work I complete and mark it and leaving a comment

Right from the start my qualification training allowed me to expand my work into more territories I would never usually touch because I wasn’t sure how I would approach them, however since beginning the apprenticeship, the work I am doing is helping me understand how to fulfil the roles I need to

Yes, at the moment I am organising many different charity events in aid of RMHC, some of which will include a football match, boxing event and a fun weekend for the children. I also had the great experience of going to a rmhc house a few months ago to see where the money we raise actually goes

Yes

McDonald’s is an extremely inclusive and extremely chilled out place to work, everybody has both, a great sense of humour and a really good work ethic. Employees are encouraged to excel and there is a great deal of room for promotion and growth within your employment at McDonald’s.

Just relax, it really isn’t a scary place to work, yeah, it gets stressful but it’s one of those jobs that you don’t have to take home with you, you are payed a great wage and the work is important but easy. I would recommend this job to anyone