Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • - Answering Emails and Queries (Helpdesk) and Assisting With Logins - Creating User Accounts and Deciding Which Access Levels Are Appropriate - Completing Data Inputs for Acqusitions, Completing Audits Once Uploaded to Ensure Data is Correct - General Auditing of the System to Ensure Runs Smoothly - Creating Bespoke Reports for Employees/Directors, Using Query Builders and Formulas - GDPR Compliance and Internet Security Practices, Ensuring Policies are Followed - Troubleshooting Issues When They Arise, Escalating These When Needed - Training New Employees on System Processes, Whether This be One-On-One or In Groups.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • - Learnt In-Depth About Cybersecurity, the Threats Towards Businesses and How To Educate Employees on Keeping Things Secure - Improved Communication Across Different Platforms, Via Email, Phone, Instant Messaging, Communicating With a Range of Employees From Different Backgrounds - Developed Knowledge About Different Systems, eg. Cloud-based, and How These Can Be Used - Began Learning About Coding Languages, Like SQL and How This Can Be Used Within Reports.

    9/10

  • 3. To what extent do you enjoy your programme?
  • I feel as though the tutors have always been supportive and engaging. They have always helped me to acheive the best that I can and have allowed me to further my knowledge on topics that I enjoyed. I have been able to learn about aspects of Networks/Computers that I would not have done in my job role, but also develop important skills to help me be the best I can be.

    9/10

  • 4. How well organised/structured is your programme?
  • It's very well organised, I have monthly one-on-one sessions with my tutor and weekly webinars organised by the training provider. We are always taught learning objectives so we know what to take away from the webinars. The tutors are always there if you need extra help, always booking extra one-on-one sessions to discuss topics, or setting aside time to run through preperation.

    9/10

  • 5. How much support do you receive from your employer?
  • My employer is really supportive, I am always given the time I needed to complete my Apprenticeship work and attend webinars/meetings, even if these fall outside of my 'learning time'. They always check-in to see what I've learnt and how I can apply it to my role, and have encouraged me to share my learning with other employees when necessary. For example, sharing my knowledge of cybersecurity and threats that our business may receive, and how best to overcome these.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My tutor is always happy to help me with any queries and questions, providing one-on-one sessions, webinars and also exam/interview preperation. I am always encouraged to strive for my best, and to undertake extra learning when I can. I am also encouraged to ask questions when I am confused as this will further develop my learning on the subjects. Whenever I have had a query, they have always been happy to answer these.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • It has allowed me to develop my skills further, as a lot of my job is communicating with others, which was a big part of my Apprenticeship. I've also been able to take skills and teach these to others, for example the Cybersecurity module. I feel as though I have been able to take the skills learnt, and have made large strives within my job role since starting my apprenticeship.

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Since the launch of our online Social Intranet, we can now speak to other employees and create 'Spaces' to speak about topics of interest, for example we have a 'Travel' space, where we can discuss bucket list locations, talk about any tips we have. We also have monthly 'Bake Sales' in the head office, where we all bring baked goods to raise money for charity, this is done in a Bake Off style, with a different department judging each time. We are also encouraged to complete the 'Pedometer Challenge' in May, where we team up and walk every day in May.

    10/10

  • 9a. Would you recommend RSK Group to a friend?
  • Yes


  • 9b. Why?
  • My company has always been very supportive of me, allowing me to grow and learn throughout my time here, undertaking extra training/learning when I have wanted too. The atmosphere and employees are always friendly, and I never dread coming into work, like I have in previous jobs. Being in a place where you feel valued, rather than just a 'worker' is also a big bonus.


  • 10. What tips or advice would you give to others applying to RSK Group?
  • Be yourself and sell yourself. We are a fast-paced company due to our rapid expansion, so working well under pressure/deadlines is a must, as well as quickly adapting to new tasks/situations, as no day is ever the same. However, you will always have lots of support as we are a large 'Community' always willing to help others out.


Details

Level 3 Apprenticeship

Business Operations

Helsby

March 2023


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