FACILITY SUPPORT ASSISTANT Review

by University of Oxford

Best Apprenticeship Employer

Rating

6.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work at the reception, dealing with both internal an external customers. My duties will vary from day to day, issuing of parking tickets , issuing keys to contractors and making sure they obtain the work permit, answering telephone calls , assisting visitors on site with directions, monitoring the CCTV and contact the security services during incidents.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have improved a great deal in typing and sending out messages and emails to a large recipient, booking of space for meetings. I have learnt how to report faults on the university planon. My communications skills are improving daily as I interact with people from different backgrounds. I have learnt how the BMS works and i now can set and rest whenver there is a fault.

    10/10
  • 3. To what extent do you enjoy your programme?

    • It`s enjoyable at times but there are cases where i feel improvement should be made. My tutors are good at their work and the engagement is very positive but there are times when the sessions are too long.

    8/10
  • 4. How well organised/structured is your programme?

    • 7/10
  • 5. How much support do you receive from your employer?

    • not as much as i will like to. The structure of the university has a length chain of command and hence its never easy to get an answer to some questions

    3/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Its a very slow process but good enough to see through the course.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The training has helped me to understand the priorities and importance of customer satisfaction and how to manage difficult situations by reflective practises. I have set targets and goals for me to achieve within the next five years.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • none that i am aware of.

    1/10
  • 9a. Would you recommend University of Oxford to a friend?

    • Yes

  • 9b. Why?

    • University of Oxford is a global institution, with great minds are it is also a very good employer with around 3000 people working within the university.

  • 10. What tips or advice would you give to others applying to University of Oxford?

    • If you are not successful in your application, keep trying as many people will competing for the same position. NEVER GIVE UP.

Details

Level 2 Apprenticeship

Customer Service

Oxford

May 2022

View More Reviews
Recruiting? See how we can help you