Service Delivery Manager Review

I work as a release manager within the service delivery business unit at Fujitsu. My role is to ensure code to be delivered to live IT environments has been scoped, built, tested and signed off in accordance with contracted service deliverables. As release manager I will also manage the activities to release the new code to the live service environment.

I originally began working with Fujitsu as a Supply Chain consultant, scoping, building and delivering requisitioning, purchasing and inventory systems. After a few years I had the opportunity to work with the test team to develop a pack for the supply chain functions when a customer was upgrading their IT systems. This led to further opportunities in the service delivery sectors where I was able to bring along my consulting and Oracle skills and grow new skills in service delivery.

The program has enabled other opportunities to be brought into scope at work, for example, I have been assigned direct reports to help with some of the course topics and grow my experience. The course so far has been pretty good; plenty of help from the tutors setting me away with each assignment and Endnote has been a godsend.

The program has been really well organised, information has been issued a good while in advance so I can be prepared and be able to plan my travel, time on campus and plan my workload. There is lots of information on Moodle to help organise and plan. The people involved with the induction and hot weeks were all very well mapped out and it was easy to see who was doing what.

As much as I need. There is the minimum expecting of which an employer should give to an apprentice, however, Fujitsu are keen to see people succeed so we have regular check in's and when I needed help in an area my manager was unable to assist he found me the right person to be speaking to an arranged a meeting. This opened up a network of other peers whom I'm now able to call upon.

There are many programs which are available to support course work, for example, The Writing Project. At first I signed myself up for anything that sounded helpful and got a bit overwhelmed, after a discussion with my Skills Coach I was able to take a step back and establish what would benefit the course I am doing rather than trying to learn everything!

I have been able to give better advice to my direct reports regarding human resource matters, such as time away from work in relation to children's appointments. In researching for my assignments I have explored further into Fujitsu's values and focus areas, this will help me with team conversations in relation to setting personal targets and supporting our business area.

Fujitsu have many activities for employees to get involved with. I am currently involved in LGBTQ+ initiatives in respect of site facilities across UK and Ireland and also podcasts promoting Transgender visibility. There are also social aspects to Fujitsu's extra-curricular activities such as a swing band, ramblers club and squash club, along with site gyms.

Yes

This is the first company I have worked for for more than 5 years. This is because there is such a variety of roles and there are no restrictions limiting you the area of the business you joined. At my induction week, one of the key messages was that we want you to stay with us and grow with us. I found this concept very refreshing and it has never changed. I have changed direction within the company myself so I know this to be true. Fujitsu, being a Japanese company has long believed in work, family and life balance - before it became the 'in thing'! This balance has been critical for me to be able to work full time and raise my children without feeling like I have to compromise.

Be genuine! Fujitsu look for their values in people; honesty and trustworthiness for example. Fujitsu want to employ people who want to be at the forefront of change - you don't have to be the person that solves the biggest problem, just someone who isn't afraid to take ownership and solve the little problems that might just make the biggest difference.