Technical Support Apprentice Review

by Sage

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

On a day to day basis I need to take calls from customers, write notes about any cases I have opened throughout the day and checking my schedule to ensure I am on track.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how to deal with unhappy customers, as well as how to stay calm and patient in these situations.

9/10

3. To what extent do you enjoy your programme?

I enjoy my programme quite a lot because I am able to speak to new people every day.

8/10

4. How well organised/structured is your programme?

My programme is very well organized and I always have something to do.

8/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer whenever I need it.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider gives me a lot of support when working towards my qualifications.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I think it helps me a lot to develop through my role.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is always something to get involved in throughout my workplace.

8/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

Great company with great people

10. What tips or advice would you give to others applying to Sage?

Be confident and be yourself