Account Services Manager Review

by Pearson plc

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Management of Key accounts customer service team ensuring that service level is met and managing performance of team members.

7/10

2. Have you learnt any new skills or developed existing skills?

Learning about organisational culture has been an important learning step for me, particularly the ways in which I actively and subconsicously engage with this culture. This awareness allows for adaptations and modifications to be made.

8/10

3. To what extent do you enjoy your programme?

I enjoy the programme of study and the learning materials are very comprehensive.

8/10

4. How well organised/structured is your programme?

The remote learning element is very well done with engaging weekly sessions to be completed in my own time. The contact with tutors is very good and I have a dedicated point of contact for the programme. Some of the practical modules could be improved by making the weekly activities more accurately correspond with the learning objectives of the portfolio.

7/10

5. How much support do you receive from your employer?

Very supportive employer which ensures I get 20% time off the job training along with additional hours when required. The apprentice programme within my organisation is very well organised and a fantastic resource to find additional support.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Very well supported by practice tutor and have regular meetings

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I believe that I have been able to implement a higher level of quality to my work due to the embedded learning from the degree apprenticeship

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there are many different ERG's along with more informal exercise and sports classes

8/10

9a. Would you recommend Pearson plc to a friend?

Yes

9b. Why?

Very supportive management team that live out their values of lifelong learning

10. What tips or advice would you give to others applying to Pearson plc?

Be enthusiastic about learning