Quality and Training Manager Review

by Dixons Carphone

Rating

6.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Responsible for all Learning, Development and Quality activity within our Contact Centre Operations.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Both. Whilst much of my apprenticeship is about expanding on existing skills, having not had any formal training/qualification in a related field previously, this is helping to build much of the theoretical background associated with Learning and Development.

    8/10
  • 3. To what extent do you enjoy your programme?

    • Whilst I enjoy the programme in its own right, a number of frustrations with the training provider themselves have are somewhat frustraing.

    5/10
  • 4. How well organised/structured is your programme?

    • The programme is well structured but the lack of induction (training provider) meant a number of elements of the programme were unclear.

    5/10
  • 5. How much support do you receive from your employer?

    • I haven't needed to access support from my employer, however I am confident the support is there if needed.

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Communication is at times poor, and the working hours of the delivery staff means the support isn't very timely.

    2/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I have a broader knowledge based and better understand the theory and principles of L&D.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes - there are substantial opportunities to get involved with wider activities.

    8/10
  • 9a. Would you recommend Dixons Carphone to a friend?

    • Yes

  • 9b. Why?

    • A great company to work for, with strong leadership and cultural values.

  • 10. What tips or advice would you give to others applying to Dixons Carphone?

    • Be passionate about technology, be passionate about customers/

Details

Higher Level Apprenticeship

Customer Service

Doncaster

April 2021

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