Technical Service Apprentice Review

As a Technical Service Administrator, I am required to understand the Rustins family of products inside and out so that I can promptly acknowledge and resolve customer queries via email and telephone. It is imperative that I maintain a positive, empathetic, and professional attitude towards customers at all times, to keep good relations for business. I also keep records of customer interactions, transactions (when working with sales administration), comments and queries. During monthly Product Meetings, I am required to provide feedback on the efficiency of the customer service process. A regular part of the role is to coordinate with colleagues as necessary, in all departments. Upon the acquisition of new brands and products, it is my responsibility to generate Product Data Sheets and Safety Data Sheets that are shown on our website for end-users to look through.

I have learnt communication skills and developed these skills over the course of the apprenticeship.

I am very much enjoying the programme and look forward to completing each task set.

It is well organised with tasks set to be completed and reviewed on a schedule, as the company it is the same with workload needed to be completed, and is laid out clearly.

I feel very confident in going to multiple colleagues for support with any issues I am having. This is a great company to work for because of how helpful and comfortable colleagues make the environment to ask for this assistance.

My tutor is really helpful, responding quickly to emails and outlining criteria which I am required to meet to a high level of clarity so that i am fully informed on the what i need to do.

I feel that studying the BA Level 3 is helpful to the role because I am learning valuable business terminology that i come across in day to day work life. I can correlate these terms to real life examples which solidifies my own learning in the role.

I have completed a course for the Paints and Coating Technology, which spanned over two days and gave me a lot of valuable information on chemical processes behind our products (paints, varnishes, etc).

Yes

Professional and values their employees.

Work hard.