Customer Service Assistant Review

I am doing Customer Service Apprenticeship via Learning Skill Partnership. Started good but it quickly deteriorated.

I have learned more about my own company and some processes that we normally don't deal with on daily basis.

It started all good. But the further we got in the program the worse it went. This program could be done in 3 months, instead they stretch it into 12+ months. Communication went from excellent to none, they did not deliver on some promises and overall at this point I wish I never started.

Not well organized at all. There was supposed to be observation happening once a month. Even during pre-corona time nobody came in, not even once, to observe me at work. They always gave me a whole month to put together measly 3 pages of powerpoint presentation. Officially we are supposed to spend about 300+ hours on this while in fact there is barely enough to do for 100 hours. Then they asked my team leader to write a statement about me, which is something they were supposed to do as my TL could be biased, since we work together every day. Organisation in this place is a joke.

My employer (Hoyer) is extremely supportive, and even went back to Learning Skills people to inquire about what is happening, and nudge them when they stop communicating.

The guy I train with (Lucky) is very helpful, but seems to be overwhelmed with the amoutn of people he has to take care off. We were supposed to talk once a month, which happened when I was working on my PowerPoint presentation but the more I progressed the less calls happened... not that those were necessary. But he helped me every time I needed, but I feel like they are putting too much work and pressure on him in Learning Skills Partnership.

This "qualification" is quite useless as they themselves did not provide anything. I had to look everything up and 99% it was stuff I need for my job anyways so sooner or later I would have to come across that and learn it.

No, due to Corona.

No

My course was supposed to take 12 months - it could be done in 3. Now I am on my 15th month, and they don't even call or e-mail me about what is going to happen next. This company is just dragging everything and asking me to create fake list of " 360 working hours" I was supposed to spend on this program, while there is not more than 30hrs needed to do this. I regret I have started this as now.

You will learn more by asking your colleagues and supervisors about your job, than these guys.