Technical Support Advisor Review

by Sage

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My Role is to help customer with payroll related queries and problems by effective troubleshooting and offering products and services to help the customer and their business thrive and promote success within the business

10/10

2. Have you learnt any new skills or developed existing skills?

I have learned how to effectively trouble shoot using a wide array of software as well as learning about legislation. Learning to talk to the customer over the phone and offering support via a remote basis.

10/10

3. To what extent do you enjoy your programme?

i really do enjoy the programme as it is a unique experience and something new i wanted to try

10/10

4. How well organised/structured is your programme?

It is very oraganised despite COVID-19 with everything being remote.

10/10

5. How much support do you receive from your employer?

I receive alot of support not just from a learning perspective but from a mental one too SAGE takes mental health seriously and has provided me help to bring my anxiety down

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

i received alot of support in terms of learning and training from my accessor and my work coach

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

it gives me an edge to do better and having such qualification allows me to show that i can do the job effectively and to a high standard

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is as sage has their own foundation to help out charities that i can do in my work hours to help support others in need and doing my part

10/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

They are a family oriented company that looks after their own and it shows from what i have seen

10. What tips or advice would you give to others applying to Sage?

Be yourself Be open Be a team player Dont be afraid to try something new