1. Please give an overview of your role and what this involves on a day-to-day basis:

Answering the phone, setting up computers and assisting my work colleagues with work. Going to site to sort issues if they can't be sorted remotely, or if new hardware needs to be installed onsite.

9/10

2. Have you learnt any new skills or developed existing skills?

I have developed on my social skills i.e. talking to people on the phone and in person. I have also improved my knowledge on IT as a whole.

9/10

3. To what extent do you enjoy your programme?

I enjoy learning new things and just going into work. The job exceeded my expectations as every day is different regarding issues to solve and the team I work with.

9/10

4. How well organised/structured is your programme?

The induction and the start of the apprenticeship went very smoothly. Since COVID though things have gotten a little rough, however thats to be expected, however after discussing this, things are being resolved. Every other month I have a progress review so anything I need to bring up, I can do then.

8/10

5. How much support do you receive from your employer?

I always have support from my work colleagues and employer. If there is something I'm stuggling with, someone is always there to help me, even if its not regarding the job.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

As previously said, every other month I have a progress review. So anything I need to bring up I can do then. But any questions I can email over and they will be answered. So overall a lot of support.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Anything I come across at work that I don't understand, I can bring up and it will be explained, helping me in the long term at work since ill be able to then support clients with knowledge on the subject.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I have done one since I started, it was a team building excercise out of work, not remotely connected to IT, but a zombie experience. Learning how to work together as a team (when being chased by zombies). Overall it was a great day, improved how well we all work together.

9/10

9a. Would you recommend Digicube to a friend?

Yes

9b. Why?

Its a small company, but that means we are all pretty close and have a good laugh and get jobs done. There are a lot of jokes thrown around. But there things you can learn from each other, and I am always learning something whether it be IT related or just daily life related.

10. What tips or advice would you give to others applying to Digicube?

Be honest, as long as you are hard working and can have a laugh. You'd fit in fine here.

Infrastructure Technician Review

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