Reservations Agent Review

Answering customer enquiries via telephones/email/online chat, booking cars for customers, assisting with any complaints/issues customers may have

I have developed my communication, customer service and teamworking skills a lot throughout my apprenticeship, and have learnt how to use Excel spreadsheets, Google reviews, CRM and other company technology. I have also learnt a lot of job specific information, such as vehicle suppliers and their restrictions.

I have really enjoyed the practical side of my programme and love where I work. However the apprenticeship programme itself has been a little all over the place for me, and I definitely feel like I learnt more from the job itself than I did from the programme. I was started on my programme 6 months late and had my tutor changed twice, so I have always felt a little behind and a lot of the time didn't really understand what I was supposed to be doing and what work I need to complete for my apprenticeship - however the work I did do I found interesting.

To me the programme was not well structured - I was brought onto the programme over 6 months after I started the position, changed tutors twice and it seemed that nobody quite knew what was supposed to be done. I was told by one tutor I had a long list of things needed completing so started working on this, only to be told a few months later by a new tutor that was not the case and there was very little to do as the programme had changed completely (which I was not informed of)

My employer have been really supportive throughout my apprenticeship, liasing with the learning provider and making sure I was able to meet deadlines around work even during our peak season

My training provider has always been available when I've had questions and needed any assistance when working towards my EPA, however there was a lot of confusion between different tutors as to what was required of me, with some tutors not even being aware of what the previous tutor meant, so I was left feeling not quite sure of what I was expected to do and I feel this was mostly down to lack of communication on the side of the training provider.

I feel that I have learnt most of what I have through my role rather than my training provider - as there have been so many issues I do not feel I have learnt much of value from my qualification that I hadn't already learnt in my role by the time I was actually started on the course.

We have occasional team nights out to bond as a team and improve colleague relationships

Yes

Indigo are a fantastic company to work for - the job is interesting and varied, and the staff are wonderful and easy to get along with. The management are very considerate and really take care of their team - I couldn't ask for a better place to work

Indigo values personality over qualifications, so be yourself and make sure this is a position you will be able to bring 110% to