Rating

8.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • On daily basis, my role is to support the business through repairing laptops that customers have sent in. I do this is the same way as senior engineers do, using the same tools and methods that they use to complete repairs. On the off chance, there are opportunities to do something different within different parts of the business, which gives me a chance to learn something new whilst also supporting the business at the same time.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have developed a number of skills, mainly related to repairing laptops. These skills include taking units apart, being able to identify problems units may have, and how to fix them as best I can. These skills have been incredibly helpful in my time on the apprenticeship, as they have made my job easier and taught me some useful skills I can use outside of work. The college side has also taught me new skills, such as how to manage my time better.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy my apprenticeship as much as I can, finding the positives I can take away from each day and using them to keep working as hard as I can to achieve my goals, both personally and those set by my manager. There are times where it can be difficult to outright enjoy it, mainly if there is pressure to achieve my targets, but this feeling is rare and I find myself enjoying the experience more often than not.

    9/10

  • 4. How well organised/structured is your programme?
  • The structure of the apprenticeship is well designed, with us having a clear work schedule and college one too. Our work schedule is easy to understand and gives us a clear idea of when we're needed to be in. I like the structure the way it is as it's clear, lets me plan ahead for things like holiday and other general things. The structure is a good fit for the apprenticeship and I see no issues with it.

    8/10

  • 5. How much support do you receive from your employer?
  • In the workplace, there is ample support should you get stuck. Considering that there things we don't know, having the support there helps massively. Not only is there support should you need help, there is the added benefit of potentially learning something new. So not only can you get support for something you're stuck with, you can also learn of easier ways to perform a task, as well as entirely different ways to do so too.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • At college there is also a massive amount of support. Because of the way we learn though, there is also a large amount of online support, through being able to interact with our tutor, to having access to a number of learning materials. All of that provides a large scale of support for our college course. Having all that support helps massively as not only do you have the materials there to learn, you can also push yourself by attempting question sets on the topic to test what you've learnt.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • While our qualification doesn't directly tie in to our workplace duties, the skills and knowledge we can learn from it, can help to make our jobs easier. For example, we can learn of potential electrical issues that can be identified in laptops that we may not know how to spot or confirm. With our qualification we can learn how to do this, by not spotting a potential fault to testing for it ourselves. Our qualification also provides potential career paths in the future.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Near the end of the year, around middle of December, there is a night out for the apprentices that you can choose to go to. However, in recent weeks, ideas for more social activities have been put forward, some as rewards for good output from the team. So there are definitely things to do as a team. Sometimes when work volume is low, we would have Kahoot quizzes about computer related subjects, or even off topic subjects, too.

    9/10

  • 9a. Would you recommend Dixons Carphone to a friend?
  • Yes


  • 9b. Why?
  • I would recommend working here because you can meet some really good people, as well as being part of a highly ambitious team. You'd have great support both for work related issues as well as personal ones. You will also learn a number of new skills as well as developing existing ones, and you'd learn about a lot of new ideas and facts. Overall, there isn't much wrong about working here, I'd recommend a friend.


  • 10. What tips or advice would you give to others applying to Dixons Carphone?
  • Be confident, but honest. Show off your strengths, but also admit your weaknesses. Be honest about what you find easy to do and what you struggle to do. Also be ambitious and show enthusiasm about the job you're applying for. Even if you might not want be in a job role for a long period of time, showing that you're willing and able to show ambition can go along a way down line in your career should you decide to take a different path later on.


Details

Level 3 Apprenticeship

Engineering

Newark-on-Trent

July 2020


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