Technical Customer Support Review

by Sage

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Taking calls helping customers with technical issues with their programme and training on the program whilst also completing apprenticeship work.

10/10

2. Have you learnt any new skills or developed existing skills?

Self assessing skills and soft skills towards customers.

10/10

3. To what extent do you enjoy your programme?

10/10

4. How well organised/structured is your programme?

There is allocated time to complete apprentice work and training outside of the job role of speaking to customers

10/10

5. How much support do you receive from your employer?

Lots - I receive support from coaches, my manager and the apprentice staff.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Lots we have full training sessions and I am able to contact them if I feel I need further support.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Helps me understand the skills for dealing with a customer and the different types as well as businesses in order to gain an insight from customers perspectives and use soft skills

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there are multiple volunteering oppertunities.

10/10

9a. Would you recommend Sage to a friend?

9b. Why?

What is shown as the job role is exactly what I do on a day to day basis.

10. What tips or advice would you give to others applying to Sage?

Be prepared to learn and gain knowledge into products that you may not be familiar with and show willingness to wanting to improve and be open to feedback.