Technical Support Review

by Sage

Best Apprenticeship Employer

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Provide technical support to customers for payroll software. Involves speaking to customers and troubleshooting their issues and offer solutions to fix these.

9/10

2. Have you learnt any new skills or developed existing skills?

I have developed my confidence and learned how to effectively carry out troubleshooting techniques.

9/10

3. To what extent do you enjoy your programme?

9/10

4. How well organised/structured is your programme?

9/10

5. How much support do you receive from your employer?

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

9/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

Friendly workplace that looks after your needs, learn good skills through the program

10. What tips or advice would you give to others applying to Sage?

Be resilient as there is a lot to learn and can be nervous experience during first calls but it is worth pushing through.