Customer Service apprenticeship Review

by Sage

Best Apprenticeship Employer

Rating

9.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work in a customer service based rule which involves speaking over the phone to customers to help them with their query.

10/10

2. Have you learnt any new skills or developed existing skills?

IU have learnt a lot of new customer service skills, intellectual skills and speaking over the phone to customers. I have learnt how to change my tone on calls and pitch sales

10/10

3. To what extent do you enjoy your programme?

I enjoy it most of the time but sometimes I find the apprenticeship work hard.

7/10

4. How well organised/structured is your programme?

It is really organised and there is always full support

9/10

5. How much support do you receive from your employer?

I receive support 24/7, the support in Sage is always really good

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider always offers full support and ensures everyone feels like they can email if they need to.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualification helps me perform better as it makes me realise the customer service aspect of things and the targets I need to hit. It also shows me how I can improve my role all the time

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, sage foundation

9/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

It is a really good experience

10. What tips or advice would you give to others applying to Sage?

Always try your best