Customer Service Technician Review

by Sage

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Providing customers with answers to issues across the phone in their payroll software, advising whats the best thing to do for them.

10/10

2. Have you learnt any new skills or developed existing skills?

developed my team working and active listening skills

10/10

3. To what extent do you enjoy your programme?

it does get stressful and sometimes I feel like support is limited, but I do really enjoy my programme

10/10

4. How well organised/structured is your programme?

very well structured

10/10

5. How much support do you receive from your employer?

a lot of support when needed

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

a lot of support

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I believe that the training I receive is key in my role, learning about all the policies and procedures in my role meaning I can practice the correct behaviours

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

we have foundation days for charities

9/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

I believe its a great start to my career, and others can experience this

10. What tips or advice would you give to others applying to Sage?

always be positive, be motivated and be open to feedback when given