Technical Support Review

by Sage

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I answer phone calls from customer who needs help with Sage 50 Cloud Payroll or Instant Payroll. From time to time I also answer emails from customers I have spoke to previously.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes, I have learnt customer service skills and how to develop a good relationship with the customer whilst speaking to them.

10/10

3. To what extent do you enjoy your programme?

10/10

4. How well organised/structured is your programme?

Very well

10/10

5. How much support do you receive from your employer?

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

As I have developed my skills from it

10. What tips or advice would you give to others applying to Sage?

Put yourself out there