Apprentice Workflow Administrator Review

by Vodafone

Best Apprenticeship Employer

Rating

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

- Mailbox management - Managing exceptions in the solicited error handling process - Weekly operational calls - Process review calls - Data entry

7/10

2. Have you learnt any new skills or developed existing skills?

- be able to effectively communicate internally and externally - data integrity - be able to analyse data - built on my Microsoft Office skills - become competent in using new systems

8/10

3. To what extent do you enjoy your programme?

I enjoy learning new skills and working with my team in order to be able to complete my work to the best of my abilities

8/10

4. How well organised/structured is your programme?

at the beginning the course was organised and well structured, as we get towards the mid way point and beyond my skills coaches have changed twice which has been very unhelpful.

8/10

5. How much support do you receive from your employer?

I do receive support from my employer, however there have been times where I have not been able to receive my 20% time out of work to complete my apprenticeship work

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a good amount of support from QA in regards to working towards my goals, the only issue I have is my skills coach has been changed 3 times so it makes it difficult as I have start all over again to build a relationship with them

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

it helps me to understand the processes behind decisions and to be able to review mine and other peoples work in order to make better decisions for the interest of the business

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Vodafone provide a whole heap of extra-curricular activities, including Vodafone University which is where the provide courses that anyone can take at any time. There are always social events, sport events and network opportunities available at any given time

10/10

9a. Would you recommend Vodafone to a friend?

Yes

9b. Why?

Vodafone is such a special place to work, the endless opportunities available to everyone is immense, they have no prejudice's.

10. What tips or advice would you give to others applying to Vodafone?

Don't be afraid to try something new, everyone that works at Vodafone is always willing to help and guide you in any direction you may want to take.