Secured Telephony Agent Review

by Barclays

Best Apprenticeship Employer

Rating

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

On a day-to-day I basis, I take calls regarding mortgage arrears and service customers by helping them get to a solution.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt alot of new skills as Barclays offers a variety of training programmes and sessions.

10/10

3. To what extent do you enjoy your programme?

I enjoy my programme as it is built around my work life and is very flexible.

9/10

4. How well organised/structured is your programme?

Currently with the pandemic, Capella have done their best to move our sessions into a virtual world. We have been sent out new timetables and time slots for these aswell.

10/10

5. How much support do you receive from your employer?

Barclays give as much support as they possibly can. My Line Manager is always there to help with any queries and I am allocated one day a week to do my work.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

We have packs of information given to us and we can always reach out for help if we need any.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I don't feel my qualification is relevant to my role.

1/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, there is a football team and there is a sport relief every year ect..

7/10

9a. Would you recommend Barclays to a friend?

Yes

9b. Why?

Barclays have supported all staff as best they can especially in this difficult time.

10. What tips or advice would you give to others applying to Barclays?

I would advise anyone not to be afraid and to take every opportunity they are given