Essential Banker Review

by Barclays

Best Apprenticeship Employer

Rating

5.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

To greet customers and ask how we as a bank can help them. To show respect and empathy to customers and colleagues. To serve the customers in a polite and efficient manner. To represent and promote the brand name of Barclays while wearing the uniform.

9/10

2. Have you learnt any new skills or developed existing skills?

I have studied for and successfully qualified for the AwRBCB exam. This is my first customer facing role and at times it has been challenging, which I relish and welcome, but mainly it is a rewarding role. I am developing my individual skills, while letting my character shine through.

9/10

3. To what extent do you enjoy your programme?

Work role diversity, no two days are the same. My apprenticeship programme has personally been let down badly by my previous mentor because I only saw and spoke with them once within the last 14 months. This has unfortunately resulted in a pause in my studies.

6/10

4. How well organised/structured is your programme?

Fairly well structured, but the branch is small and often we are under-staffed so I do not get any time for my studies. However, I believe between my new mentor and branch management a resolution will happen allowing me time during the week to prepare for the final stages.

7/10

5. How much support do you receive from your employer?

None over the past 18 months, However, I believe between my new mentor and branch management this will change and a resolution will happen allowing me time during the week to prepare for the final stages for completion of the apprenticeship.

3/10

6. How much support do you receive from your training provider when working towards your qualifications?

None over the past 18 months, which I believe is the fault of the previous mentor. However, between my new mentor and branch management this will change and a resolution will happen allowing me time during the week to prepare for the final stages for completion of the apprenticeship.

2/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It gives an understanding to how the financial industry works, the rules and regulations, and how my role fits into the system. The apprenticeship also builds individual strength and confidence, as well as the knowledge needed to perform the role.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

None at all.

1/10

9a. Would you recommend Barclays to a friend?

Yes

9b. Why?

They are an established and well managed company, well respected within the financial industry for many years. Their staff benefits package is very good, and the staff are nice and friendly.

10. What tips or advice would you give to others applying to Barclays?

Work hard and the rewards will happen for your career.