IT Support Technician Review
by HSS Hire
Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend HSS Hire to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to HSS Hire?
I work managing new starters to the business by ensuring all hardware and admin is set up and done ready for their start date. I also manage high priority incidents when they arise to ensure they are dealt with in a speedy and appropriate manner. As well as that I manage network calls and any network issues at branches on a day to day basis.
I have learnt how to carry out managerial tasks such as interviews, verbal warnings and return to work interviews. I feel my understanding of different scenarios has developed into a better skill.
I find the apprenticeship knowledgeable and am learning about some very interestig subjects for me.
It seems well organised and structured. I haven't had any issues.
I can't answer this
I feel i receive plenty of support. I haven't needed to yet but he always stresses to me that if I have any questions or concerns I can get in touch with him
I feel it will help me massively within my role and with my career further down the line.
No
Yes
Because they provide plenty of great NVQ's
Unsure
Details
Level 2 Apprenticeship
Information Technology
Manchester
March 2020
