Customer experience team Review

by British Airways

Best Apprenticeship Employer

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Boarding flights Checking customers in Meeting arrrival flights

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Confidence New terminology Greater teamwork

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it very much however shifts can be very tiring

    9/10
  • 4. How well organised/structured is your programme?

    • We have set training days and support when we need it

    8/10
  • 5. How much support do you receive from your employer?

    • Quite a lot when needed. I have a performance manager who can support me when I need it, however if often rather busy.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Enough, however haven’t needed any

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • They teach us more skills than a regular job role

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I don’t know

    5/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • Global recognised company with many great benefits such as staff travel and great friendship

  • 10. What tips or advice would you give to others applying to British Airways?

    • Be confident, friendly and smile

Details

Level 2 Apprenticeship

Hospitality Management

London

February 2020

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