1. Please give an overview of your role and what this involves on a day-to-day basis:
My role is an administrative officer within the civil service. Working within the operational delivery profession means I provide customer service to members of the public.at the moment this involves telephony work.
2. Have you learnt any new skills or developed existing skills?
I've developed my already existing communication skills and improved my customer service approach.
3. To what extent do you enjoy your programme?
I enjoy the people on my programme but the company delivering the apprenticeship can seem unprofessional.
4. How well organised/structured is your programme?
Poor structure and organisation. I should have a talent coach to help me throughout my apprenticeship but I have never met them or spoken to them.
5. How much support do you receive from your employer?
My employer is very supportive providing specific times I can work on my apprenticeship.
6. How much support do you receive from your training provider when working towards your qualifications?
None. My training provider should have assigned me a talent coach to answer any questions and approve my work throughout my apprenticeship but the coach I was assigned I met him once for approx 10 minutes and then he quit and I no longer have a talent coach.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
It suits the job role in customer service.
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
9a. Would you recommend Civil Service to a friend?
They are a great employer that seems to care about their employees
10. What tips or advice would you give to others applying to Civil Service?
Be very patient
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