Central diagnostics advisor Review

my role as a central diagnostics advisor is to pre diagnose customers problems over the phone to make it easier for the field engineers and make it a better smoother experience for customers and make it more efficient. this involves dealing with a variety of customers problems from washing machines leaking all over the floor to a fridge freezer being warm inside, it is a different experience speaking to so many people on a daily bases and each customer has a different story from the last, I also have to deal with angry customers when something goes wrong with there appliance or the business can not do exactly what the customer wants and within the time-scale the customer wants it doing in.

I have leant many new skill and I have also developed many existing skills, for example I have developed my communication, this was an existing skill however my job role has helped me significantly improve my communication in and out of work. I have developed new skills in dealing with angry people. I have also developed a skill to multi task as when I am working I am much more efficient than I used to be .

I do enjoy my program most of the time as it involves a variety of different things that you dont come across everyday, for example coming across peoples different problems and different needs, I also enjoy the engineering side of the job as I do want to be an engineer so going out with field engineers is a fun experience that I thoroughly enjoy. there are some side to my role that I do not enjoy for example people taking there anger out on you for something that you haven't done and you have to sit there and remain calm. these problems can stem from the businesses computer systems not working and things that are out of my hands and I can do nothing about.

My program is structured quite well for the most part as I have the training and resources around me to better myself at my job, however I believe that my program could be structured better for example having more time and frequent visits to the source as the visits are so far apart we cant stay on track with the coursework and do our job at the same time.

I do receive a lot of support from my employer as I have had a lot of personal issues and my employer was understanding and gave me the time off when I needed it and was understanding about having to do an order from December until April, during day to day work the employer offers help where it is needed.

When I am with my training provider and working towards my qualifications through my course work I do receive adequate help with my course work and towards getting my qualifications, the teachers that we have at the source are good and they offer the help and support where it is needed.

The qualification that we are working towards with our training provider helps us perform better in our role by showing us the correct procedures and rules and regulations for our job role, it also helps us understand the difficulty some customers do have to ensure that we can deliver better service in our job role, all in all the coursework we are doing for our qualification is helping us improve at our job role.

there are some extra curricular activities at our work however they are not easily accessible for normal colleagues such as myself, these are not something that I would take part in anyway as I am always busy, work are trying to provide more activities that are arranged outside of work for work colleagues, again something that I wouldn't take part in.

Yes

I would recommend Dixons car-phone to a friend as it is a decent place to work with a steady workflow and if you would like to build your skills to develop into other areas then Dixons car-phone has multiple departments that can help build skills in different areas to help you read your aspiring career

I would advise them what the job includes and what you would be doing on a day to day bases, I would also advise them to be honest in there applications and give there honest opinions on what they think of the company as the company will do its up-most best to suit everybody's needs no matter what the circumstances are.