Customer service adivson Review

Customer service, mostly renewing and cancelling agreements, with the slight few complaints, requires good people skills and resolving a tough situation the best you can by managing the customers situation to your best qualities, it is also heavily involved with the new GDPR laws as we do take a lot of card payments.

I have learnt to speak a lot more formally over the phone and know when to say the right things at the right time, it has also taught me to be confident and not shy away from an awkward situation that they may not want to hear but has to be told as it may not adhere with the policies.

it is not what i expected when i started as i thought this was abit dead end, but being with the company for around 7 months i have realised there's so much more that i can do within the company to build my experience in the future years and hope to get a big job within a big company.

It is very organised and every single little snippet is monitored, everything is well held within a data base, there are a few areas that still need working on for example, our email systems and our online renewal systems for customers, also our RIT (Repairs investigations team) is lacking at the moment.

I receive a lot of support from my employers, i had a bit of an iffy start to my course, but they worked round it for me and ive came out better over the months, this is down to encouragement and support form my colleagues and managers helping me over the months.

I go once every month to study things about my customer service role, i find this better that we do this outside of the workplace as it feels like a day off but i still get things done, whenever i need help aswell they will be there to assist and are very friendly.

I don't feel like it has helped me too much throughout the lessons I've had with them, but that's not because they're providing poor teaching methods, its down to im more of a practical learner and my ways of improving my performance is by doing it and picking out little things to do better on progressively to i do it perfect.

We don't have too many extra curricular activities, sometimes we have guests in the call centre and charities that come to sell or raise things for charities but that's about it, there is also a football match that happens every year between our contact centre and the Warrington contact centre.

Yes

I Would recommend this as its an easy job to get into considering how big of a company this is, there is a lot of things that you could do in this line of work to build your knowledge, plus you also get £250 for recommending people to join the company what is a big incentive.

I would recommend being good at solving issues and being very friendly and talkative to customers, you also have to be really confident over the phone and use good telephone manners, this is not something everyone has but you can be trained up like this with good help from the trainers, big up georgia.